Fostering Operational Excellence in Ghana
The inaugural O2O (Operations-to-Operations) session in Ghana brought together operations professionals from leading companies, creating a valuable platform for open and constructive dialogue. Participants shared success stories from using the Bank’s platforms and highlighted areas where day-to-day operations could be improved.
Discussions centered on enhancing system usability and streamlining process efficiency. Attendees identified key pain points within transaction workflows and explored opportunities for innovation, better integration, and improved user experience. Constructive feedback led to actionable suggestions aimed at enhancing the Bank’s platform capabilities.
Delivering Real Results
The early outcomes from the forum have been overwhelmingly positive. Participants commended the Bank for its willingness to listen and act on feedback. They valued the opportunity to focus not just on challenges, but on co-creating practical solutions.
The session also demystified key topics such as ISO 20022, cybersecurity, and lesser-known platform tools. It fostered collaborative problem-solving and resulted in clear, client-specific action plans. Several pain points were addressed with quick, trackable fixes already underway.
Looking Ahead
The successful launch of O2O in Ghana reaffirms Standard Chartered’s commitment to client-focused innovation. By empowering operations teams to engage directly with clients, the Bank is strengthening partnerships and elevating service quality.
Going forward, the Bank plans to make the O2O forum a regular fixture. This ongoing engagement will ensure continuous improvement, sustained dialogue, and deeper collaboration—driving better outcomes from operations to operations.
